The Office of Equal Opportunity reviewed available data alongside valuable feedback from the customer and identified an opportunity to provide better services.
In 2018, the Supplier Diversity Minority/Women Business Enterprise (M/WBE) Certification program took an average of 154 days to process an application.
By 2020, the average days to certification was 74 days – a combined average of 48% reduction
in the time it takes to process the program applications.
Reduction in processing time by application type from 2018 to 2020:
- Standard app decreased by 34%;
- Rapid In-State decreased by 69%;
- Rapid Out-of-State decreased by 66%.
To view the improvement process, check out the Storyboard here: Certification Processing Time storyboard.